Website Help & Information
Use the links below to take you to the area for which you would like help or information:
- Using the site
- CANADA ORDERS - Do you ship to canada?
- I am looking for a product, its not on your website?
- What name is going to appear on my credit card statement?
- Delivery and Orders
- Web-site and Credit Card Security
- Return & Cancellation Policy
Using the site
The SeekingO.com web-site has been designed so that it is as easy to use as possible. Begin by searching for a product you would like, to do this, enter a key-phrase in the box in the top-right hand corner of the screen. A key-phrase is a word or phrase which is contained in the item you are looking for. For example, if you are looking for a 32a PVC bra, then "PVC" would be a good key-word. Key-phrases should not be sentences or be specific, so "32A PVC bra with furry cups" is not a good key-phrase and will probably not result in any products found.
Once you have a list of products which match your key-phrase, you can browse through your pages of matched products by clicking on "Next" or "previous" at the bottom of the page and above the results.
When you have found a product you like, click on the product name or image for more information. Click on "add to Cart" to add the product to your on-line shopping basket. From there you can click next and follow the instructions on-screen to buy a product or click on "continue shopping" to add more items to your basket before buying.
Good news! SeekingO.com does ship to our good friends in all provinces within Canada. All shipments are in a plain box to insure your privacy.
Please Note: Customers are responsible for all taxes and duties associated with shipping an item to Canada.
If you have any questions please contact firstname.lastname@example.org.
Looking for a product thats not on your website
We have access to over 10,000 adult novelty items odds are if you do not see it here we can still get it.
For more information on products please contact email@example.com.
What name is going to appear on my credit card statement?
SeekingO.com takes every precaution to insure your privacy. When your credit card is charged the name that will appear on your statement is Sedona Merchandising Inc. .
SeekingO.com will not send you any e-mails for marketing reasons or provide your e-mail address to other parties without your consent. Upon purchasing a product you will receive an e-mail confirmation from us, however you will not receive any other e-mail without your permission. SeekingO.com will not sell information obtained to any third party company or organisation.
The SeekingO.com website uses 'session' cookies which are deleted after you close your browser, to keep track of the items in your shopping cart. If these have been disabled, you will be unable to purchase products through our website. Additionally, SeekingO.com occasionally stores a cookie on your machine which will allow us to recognise you when you return, and present you with special offers and products we think you will like. If you do not like the idea of this, you can deactivate the 'stored' cookies capability of your browser and continue to use the site.
Delivery and Orders
All products delivered to your door will be packaged in plain boxes or unbranded envelopes. There will be no indication on the outside of the package, that it contains anything of a sexual or novelty nature. Most orders will ship the next business day. In rare cases, for example when we have run out of a particular item of stock and are waiting for it from the manufacturers, it may take up to 21 days for delivery. If a product ordered is now obselete, we will endeavour to contact you by email as soon as possible, we can then give you a refund or exchange it for a different product.
RISK OF LOSS
The risk of loss and title to products purchased on the Site pass to the purchaser upon delivery to the carrier.
Web-site and Credit Card Security
How can I tell if the web-site is secure?
When you are in a secure part of a web-site, there should be a small, locked padlock at the bottom right of your browser window. On Internet Explorer (the browser which comes with Windows), it looks like the picture below.
These security precautions on SeekingO.com mean that sending credit card details over our web-site is safer than giving a credit card number out by telephone, and far safer than using a credit card in a resteraunt. Giving credit card details online, on a secure web-site which has the padlock symbol, is probably the safest form of credit card transaction you will ever do.
Return & Cancellation Policy
Every item you order from SeekingO.com is protected by our Quality Gaurantee. We ship only top quality merchandise from the world's leading manufacturers of adult products.
We will happily replace any defective/mis-shipped item with a working/corrected item free of charge within the first 30 days of ownership. If you receive an item and it is defective/mis-shipped upon receipt, please contact our customer service either by emailing us at Support@seekingo.com or calling our Customer Service desk (toll free) at 866-937-7255. We will immediately send you a replacement/corrected item with a prepaid, return shipping label for the defective/mis-shipped item.
When your merchandise arrives, inspect it carefully before you use it (merchandise that has been used may not be returned). If you are not satisfied, you may return the unopened and unused products within 7 days of receipt. We will refund your credit card account the full amount paid less shipping charges and a 15% restocking fee. Except for defective/mis-shipped items, the customer is repsonsible for return shipping charges.
The following items may not be returned: Dolls, Pumps, DVD's and VHS tapes.
Shipping charges are not refundable.
All refused shipments will be charged the price of the shipping plus a 15% restocking fee. If you would like to cancel your order, please refer to our cancellation policy.
You may cancel your order within 6 hours of placing it with us. Please carefully consider your purchase decision before placing the order. Once your order is received it is authorized against your credit card and forwarded to our warehouse for shipment. Either contact our Customer Service desk (toll free) at 866-937-7255 between the hours of 8am and 5pm PST or email us at Support@seekingo.com. If we are unable to pull your order and void your credit card authorization, a 5% cancellation fee will apply. Cancellations for out of stock/discontinued items will never incur a charge.
PLEASE READ CAREFULLY: Please contact customer service for a RMA Number (Return Merchandise Authorization Number) and return instructions before sending your products back to us. If a product arrives at our warehouse without a valid RMA#, marked clearly on the box, the package will be refused.
Toll Free Customer Service 1-866-937-7255 Hours are 8:00 am - 5:00 pm (PST) Mon - Fri.
For sales, product enquiries or complaints: Support@seekingo.com